Frequently Asked Questions

General

Where are your products made?

All our products are developed and made in Canada

How much does delivery cost? How long does it take for a delivery?

Please refer to our delivery policy for all questions related to delivery.

Are your products available in stores?

Yes, our products are available in more than 700 retailers across Canada.

You can find the retailer who is closest to you, by using our store locator.

If you are unable to find our products on the shelves of your neighbourhood pet shop, simply talk to any employee who works there and place a special order, and we’ll gladly deliver what you need directly to the store and this, free-of-charge.

I’d like to sell your products in my store

Our distributor in the Province of Quebec is Yamas 1 (800) 463-1113

If you don’t do business with Yamas, you can buy our products directly from us.

Please contact us to open an account:

boutique@baciplus.com

(450) 339-3757

I’m a breeder, how can I take advantage of your products?

Breeders (and professionals such as dog trainers, canine athletes etc.) are at the very heart of baci+.

To take advantage of exclusive prices and products, please submit a request to become a certified baci+ breeder or professional using the following form.

Questions about probiotics

Can I use off-the-shelf human probiotics for my pet?

There’s no danger in doing so, but they are not very effective.

These bacteria are not adapted for animal use and the results are either lacking or short-lived; the stomach of carnivores is highly acidic, which destroys many pre/probiotics.

Is yogurt an effective probiotic for my cat or dog?

These bacteria are adapted for growth in dairy products, not in an animal’s gut;
To get the most efficacious results with probiotics, one must use products containing bacteria specific to the species (all our bacterial cultures are animal-specific);

Many scientific studies agree that gastric acidity in a carnivore stomach can destroy up to 90% of the benefits during absorption.

Dogs and cats are often lactose intolerant because they don’t have many of the lactase enzymes required for the digestion of lactose. (Yogurt = dairy product = lactose)

Can I administer too many prebiotics and probiotics to my pet?

No, because these are viable microorganisms—100% natural and cannot have negative side-effects.

My pet doesn’t have any digestive problems, can I give them probio+ as a preventative measure?

Absolutely! Probiotics have several beneficial effects on the overall health of one’s pet: it reinforces their immune system, decreases the presence of bad bacteria in their intestinal flora, regularizes their stools and flatulence, maximizes the absorption of nutrients and the benefits of what they eat. As a preventative measure, serve the recommended portion of probio+ three times a week.

My pet has allergies, can they take probio+?

Yes! Our probiotics do not contain any proteins, preservatives or fillers. probio+ only contains prebiotic fibre and bacteria (probiotics).

Can probio+ be frozen in an interactive toy?

Yes! probio+ maintains its effectiveness even when frozen (but only once). Please note that probiotics cannot be cooked.

My pet is picky, will they still eat their food when probio+ is added to it?

Most pets adore the taste of probiotics! The bacteria gives off smells that are familiar to animals.

Questions about buco+

How long should I use it?

To achieve maximum results, we recommend using it for 56 consecutive days at the rate of one small bag per day. After 56 days, use it twice a week, in order to maintain the results that have been achieved.

Since the number of days required to eliminate tartar depends on each animal, it may be necessary to use buco+ daily beyond 56 days. It is completely safe and recommended to do so.

I prepare my pet’s food twice a day. How should I be serving them the product?

Mix in buco+ using half of a packet per meal.

Can buco+ be added to raw or wet food?

Yes! buco+ can be added to raw or wet food without any problems. In order to ensure the product's effectiveness, make sure that you properly mix the powder into your pet’s meal with a fork in order to avoid having only the powder sitting there on top.

Can I dissolve it in water?

No, buco+ cannot be used in water.

I forgot to give my pet their buco+ today. Should I wait until tomorrow, or give it to them immediately?

Immediately. Mix it in with their remaining daily portion.

Can one give too much buco+ to one’s pet?

No. buco+ is a 100% natural safe product, with no after taste.

How should I store the product?

Store it in a cool and dry place. Don’t put it in the refrigerator.

For additional information on buco+, visit the product page. More FAQs are available at the bottom of the page.

Question about our hairballs treatment

What are the ingredients?

Our product is balanced and natural, without any petroleum by-products. Our treatment for hairballs is produced with cold-pressed linseed oil, omega-3•6•9, egg yolks, digestive enzymes and vitamin E. Discover the complete list of the benefits of the foregoing ingredients here.

How long does it take for the product to work?

You’ll notice an improvement after seven days. This format is used for 90 days. Give one gram per day of the product to your pet for seven days. After that, give your pet one gram once or twice a week, to keep their fur smooth and healthy.

How do I use the syringe?

Simply turn the wheel at the base of the syringe to the left one notch to squeeze 1 gram of paste out of the tube. Each notch represents 1 gram.

My cat refuses to lick the paste from the syringue, what should I do?

If your cat is picky, we recommend putting the paste directly on your finger, on your cat’s paw or in their food. Because this product is natural, it won’t alter the food. Eventually, your cat may be enticed to lick the product directly from the syringe.

Have more questions? Contact us