Refund policy


Cancellations and returns

Cancelling an Order

To cancel an order that is still being processed, please e-mail us at or call us toll-free at (450) 339-3757. If your order has already been shipped, it is impossible to cancel as the shipping fees have already been incurred.

Returning Products

Please take note that this policy is only valid for orders made through or over the phone. For baci+ products that have been purchased via other websites or in stores, please refer to their respective return policies.

It is possible to return the merchandise within thirty (15) days following the reception date of your order. Products must be intact and in their original packaging.

To return your order or certain products, you simply need to e-mail us at or call at (450)339-5737 to obtain a return authorization and specify which product(s) that you wish to return. Further instructions will be supplied.

The reimbursement will be issued to your credit card within 1 to 3 business days after reception of the merchandise at our warehouse and its condition has been evaluated by a person in charge of baci+. The reimbursement applies to the price paid by the client for the product(s), including the taxes, less the transportation fees and a 5% administrative fee. Transportation costs of returning a product (or products) are to be paid by the client.

Développement Alterego Inc. Operates . Use of the website is subject to the following terms and conditions.